How STQRY’s Customer Success Team Delivers Real Support for Digital Experiences

By Glen Barnes, Chief Product Officer at STQRY

Bringing a digital experience to life—whether it’s a visitor app for a museum, an interactive kiosk for a historic site, or a self-guided tour for an attraction—can feel overwhelming. You have a vision, but where do you start? How do you ensure your experience is intuitive, engaging, and seamless for your visitors?

At STQRY, we believe that great technology is only as powerful as the support behind it. That’s why, alongside our no-code STQRY builder, our customer success team is here to help every step of the way—ensuring you feel confident from start to finish.

STQRY is a small but mighty team—when you reach out for support, you’re not talking to a chatbot or a call center script. You’re connecting with a real person who knows our platform inside and out, ready to help you move forward. With 20-hour-a-day, 6-day-a-week coverage and an average web chat response time under 90 seconds, we make sure you get the answers you need—quickly and efficiently.

From onboarding to troubleshooting, training to optimization, our customer success team is here to guide you—whether you’re launching your first experience or fine-tuning an existing project.

In this blog post, we’ll explore what makes STQRY’s customer support truly stand out.

How STQRY’s Customer Success Team Supports Every Stage of Development

Creating a seamless and engaging digital experience isn’t just about choosing the right platform—it’s about having the right support and strategy at every stage. 

Here’s how we support you through the key stages of development:

1. Planning: Laying the Foundation for Success

Every successful STQRY project starts with a strong plan. In this phase, we help you:

• Define your vision and objectives—What is the goal of your digital experience? Who is your target audience?
• Map out user journeys—How will visitors interact with your content? What features will enhance engagement?
• Align stakeholders—We provide guidance on gathering input from key team members to ensure project success.

Our customer success team is here to answer your questions, provide recommendations, and share best practices to help you create a clear roadmap before you begin building.

When the St. Louis Public Library was preparing to welcome over 40,000 conference attendees, they needed a solution to accommodate the influx of visitors while also enhancing the overall visitor experience. With limited full-time docents and a growing demand for self-guided exploration, the library sought an engaging, cost-effective way to share its rich history.

STQRY worked closely with the library’s team to refine their vision, ensuring the app would guide visitors seamlessly through the historic space. The Customer Success Manager introduced beacon technology, allowing location-based alerts to provide visitors with historical insights as they moved through the library. With expert guidance and an intuitive platform, the library was able to turn their vision into reality—just in time for the conference.

2. Design & Content: Bringing Your Story to Life

Design is about more than just aesthetics—it’s about creating a seamless, user-friendly experience that captivates visitors. During this phase, we help you:

• Customize your interface—We guide you through design settings to ensure your branding and layout are cohesive.
• Incorporate interactive elements—From maps to multimedia, we help you integrate key features for an engaging experience.
• Ensure accessibility—We offer insights on making your experience inclusive for all users.

Content is the heart of any digital experience. Whether you're uploading text, images, videos, or audio, our team helps you:

• Organize and structure content—We provide best practices for creating clear, compelling narratives.
• Optimize media formats—From compressing images to ensuring high-quality audio playback, we help you prepare content for a smooth experience.
• Streamline content uploads—If you’re short on time, our team offers content loading services, handling the upload process for you.
• Access expert content creation partners—Need professional scriptwriting, audio narration, or video production? We connect you with trusted specialists to enhance your storytelling.

With STQRY’s intuitive tools and expert support, we help you build an experience that is both engaging and effortless to manage.

World of Wine (WOW) in Portugal is a perfect example of how streamlined content creation can accelerate the app development process. By repurposing existing written content and prioritizing select graphic works for audio narration, WOW efficiently transformed its storytelling into an engaging digital experience. “STQRY has a really great customer success team,” said Delamain. “After just one half-hour tutorial session with my main contact, I pretty much knew almost everything I needed to start adding our content.” In just three weeks, WOW’s team launched a fully functional app—showcasing how STQRY’s intuitive platform and expert support empower organizations to create compelling visitor experiences with ease.

3. Testing: Perfecting the Experience Before Launch

Testing ensures your experience is flawless before it goes live. During this stage, we help you:

• Identify and troubleshoot issues—From fixing broken links to testing location-based triggers, we ensure everything functions as expected.
• Gather user feedback—We guide you in conducting internal or beta testing to gain insights before launch.
• Fine-tune navigation—We help you refine the user experience to ensure seamless interactions.

With STQRY’s flexible preview tools and expert support, you can confidently finalize your project, knowing it meets your visitors’ expectations.

An Ongoing Partnership for Continued Success

Your journey with STQRY doesn’t end at launch. We believe in building long-term partnerships to help you adapt, grow, and continuously improve your digital experience. Here’s how we continue to support you:

🔹 Regular Performance Reviews – We help you analyze visitor engagement, track trends, and make strategic adjustments to maximize impact.

🔹 Feature Updates & Enhancements – As STQRY evolves, so can your experience. We provide insights on new features, best practices, and innovative ways to enhance your platform.

🔹 Dedicated Support & Troubleshooting – Whether you're facing a technical challenge or looking to refine your experience, our team is just a click away. We provide personalized assistance to quickly resolve issues, enhance functionality, and ensure a seamless user experience. Plus, our comprehensive knowledge base offers valuable resources to help you troubleshoot, optimize, and make the most of your STQRY-powered experience.

🔹 Content & Experience Optimization – As your organization grows, so should your digital experience. We work with you to update content, refresh designs, and introduce new storytelling elements to keep visitors engaged.

Our goal isn’t just to help you launch—it’s to empower you to evolve and succeed long after your initial project goes live.

Initially designed for a high-traffic event, the St. Louis Public Library’s app quickly became a long-term visitor engagement tool. When in-person visits were later restricted due to COVID-19, the app provided a safe, self-guided alternative, allowing guests to explore the library at their own pace.

Beyond its immediate impact, the library team found STQRY’s no-code platform easy to update and expand, ensuring the app remained relevant long after its initial launch.

“It’s not something where you need to be an app developer,” said Hatton. “You don’t need specific skills because STQRY provides so many different options.”

With ongoing support, feature updates, and scalable technology, the app continues to offer an accessible, engaging experience for visitors—years after its launch.

How to Maximize Your Success with STQRY’s Customer Support

To make the most of STQRY’s Customer Success Team, we recommend:

✔ Defining Your Objectives – Share your vision early to ensure alignment with our support team. 

✔ Maintaining Open Communication – Regular check-ins help keep your project on track and optimized. 

✔ Leveraging Available Resources – From best practices to hands-on guidance, we’re here to help you succeed. 

✔ Collaborating on Content Development – Work with our team and partners to ensure your content is engaging and impactful.

By following these best practices, you’ll not only save time but also create an experience that truly resonates with your audience.

Get Expert Support for Your Digital Experience with STQRY

At STQRY, we’re more than just a software provider—we’re your partner in digital storytelling. Our Customer Success Team is here to guide, support, and empower you at every stage, ensuring your digital experience is seamless, engaging, and impactful.

Ready to bring your vision to life? Reach out to our team today and discover how STQRY can help you create exceptional visitor experiences.